Frequently asked questions
Orders & Deliveries
When will I get my order?
We suggest a 7 - 14 workday delivery period.
Online by clicking this link
Via Whatsapp by sending your Sales Order number to our Whatsapp number 087 135 2445 (e.g. SP12345)
Why did I not receive my full order?
Orders may consist of multiple deliveries
Our brick / paving trucks usually load 24 - 28 pallets product per delivery.
Our tipper trucks usually load 3m³ - 30m³ product per delivery.
Why is my delivery taking longer than usual?
Deliveries are scheduled on a first come first serve basis. Altough we try our best to get orders out as quickly as possible we do experience delays from time to time.
Weather - rainfall does cause deliveries to be delayed due to site access to some areas as well as wet raw materials causing slower production of finished goods.
Product availability - on average we manufacture around 300,000 units daily. Maintenance on our plants may cause fewer products to be manufactured, thus creating delivery delays.
Vehicle availability - we do around 2000 deliveries per month (50 - 100 loads per day). Vehicle maintenance and farther projects may cause delivery delays due to vehicles not being available all the time.
Payments & Purchases
What payment options is available?
Purchases made in-store:
Debit / Credit Card
Online via Instant EFT
Refular EFT (Banking details will be on quotation)
Can I open a LAY-BY?
Yes, Cemblocks offers lay-by accounts from 3 - 24 months.
Refuns & Exchanges
Can I have a refund?
Can I exhange products?
Can I return products?