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  • Terms & Conditions
    1. Delivered goods to be offloaded next to the truck. 2. Up to 5% breakages on products can occur whilst goods are being transported. 3. The driver of a vehicle is not to enter any premises, and on doing so enters it on the buyer / owner of the property's risk. If damages occur, the buyer / owner of the property will be responsible. 4. A driver will not enter a premises if, in his opinion, the danger exists that his vehicle could be damaged. 5. Goods to be offloaded, must be counted on the vehicle before offloading. 6. Claims to short delivery and damages, must be noted on the delivery note in the presence of the driver of the vehicle. No claims will otherwise be accepted. 7. We urge all clients to make sure that the authorized or responsible person is on site to receive the ordered goods, no claim will be accepted if an unauthorized or under aged person signed receipt of the goods. 8. No guarantee can be given that colour matching of bricks will be achieved on any purchases after the above mentioned batch delivery date. 9. While Cemblocks make all reasonable endeavors to meet all times and dates for delivery, no claim will arise for late deliveries. 10. A 5% cancellation fee will charged upon the cancellation of an order.
  • Can I have a refund?
    YES If an order has not been delivered yet, we will allow for a refund (a 5% processing fee will be charged).
  • Can I exhange products?
    YES You are allowed to exchange products as long as the order is still open and not yet delivered.
  • Can I return products?
    NO Due to the cost & time involved in manufacturing goods we do not accept products to be returned (additional cost may apply). Should a customer have purchased too much of a product, or the wrong product, it is their responsibility to resell it to someone else at their own cost.
  • When will I get my order?
    We suggest a 7 - 14 workday delivery period. This is subject to several factors including manufacturing of the product, availability of vehicles as well as weather and current backlogs due to prior reasons. Updates are sent via email & Whatsapp should we have the correct contact information on record. There are a few ways you can track your order: Online by clicking this link Via Whatsapp by sending your Sales Order number to our Whatsapp number 087 135 2445 (e.g. SP12345)
  • Why did I not receive my full order?
    Orders may consist of multiple deliveries Our brick / paving trucks usually load 24 - 28 pallets product per delivery. Our tipper trucks usually load 3m³ - 30m³ product per delivery. On orders where multiple products have been ordered, or quantities larger than our default truck sizes, it is common to receive multiple deliveries. Each delivery will have its own Delivery Note and scheduled dates are communicated via email & Whatsapp should the relevant information be on order.
  • Why is my delivery taking longer than usual?
    Deliveries are scheduled on a first come first serve basis. Altough we try our best to get orders out as quickly as possible we do experience delays from time to time. We have listed a few factors below which may cause your delivery to take longer: Weather - rainfall does cause deliveries to be delayed due to site access to some areas as well as wet raw materials causing slower production of finished goods. Product availability - on average we manufacture around 300,000 units daily. Maintenance on our plants may cause fewer products to be manufactured, thus creating delivery delays. Vehicle availability - we do around 2000 deliveries per month (50 - 100 loads per day). Vehicle maintenance and farther projects may cause delivery delays due to vehicles not being available all the time.
  • What payment options is available?
    Purchases made in-store: Debit / Credit Card Cash Purchases made outside the store: Online via Instant EFT Refular EFT (Banking details will be on quotation)
  • Can I open a LAY-BY?
    Yes, Cemblocks offers lay-by accounts from 3 - 24 months. Pricing is subject to price increases which may be effected without prior notice.
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